Frequently asked questions
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GENERAL
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What is LUI?
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Who are LUI products created for?
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Where can I purchase LUI products?
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I’d love to join your team. How do I apply for a role?
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I’d love to contact LUI about a press/influencer enquiry. Who do I contact?
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I have another question that hasn’t been answered here. How do I get in touch?
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PRODUCTS
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Is the Shave Cream natural?
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Is the Shave Cream safe for people who are pregnant and/or breastfeeding?
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Where are LUI products made?
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How do I know your Shave Cream ingredients are safe?
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Is your Shave Cream vegan and cruelty-free?
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Is the Shave Cream suitable for sensitive skin?
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Does the Shave Cream have an expiration date?
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Where should I store my LUI products?
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How often should I replace my Refill Blade?
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How should I store my Razor?
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Do your Refill Blades contain nickel?
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What are the refill blades made out of?
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What razor blades can I use with my LUI Razor?
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Is your packaging sustainable?
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How do I recycle my Shave Cream bottle?
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SUBSCRIPTIONS
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Can I buy LUI products without having a subscription?
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How do I manage my subscription?
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What products can I subscribe to?
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When will my card be charged for my subscription?
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Can I pause my subscription?
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Can I cancel my subscription?
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Can I remove a saved payment method?
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How do I get help with subscriptions?
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ORDERS & SHIPPING
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Can I cancel an order once it has been placed?
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Can I edit my address once my order has been shipped?
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Where do you ship to?
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Do you offer free shipping?
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How long will my order take to arrive?
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Can I track my order?
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What payment methods do you accept?
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RETURNS
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Do you provide returns?
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What do I do if my order arrives damaged?
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What do I do if I don’t receive my order?